At Prive Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use the mobile app, create an account, or play Prive Games.
We are committed to being transparent and handling your data responsibly and securely.
1. Who We Are
Prive Casino (also referred to as “Casino Prive”, “we”, “us”, or “our”) is an online gaming platform that provides access to slots, live casino, and other entertainment services. This policy applies to all users of our services, including players from France and other supported countries.
2. Information We Collect
We collect the following types of information:
Personal Information
- Name, date of birth, email address, and phone number
- Residential address and proof of identity (for verification purposes)
- Payment details (we do not store full card numbers – these are handled by secure payment providers)
Technical and Usage Information
- IP address, device type, browser version, and operating system
- Login times, pages visited, and games played
- Cookies and similar tracking technologies
Communication Data
- Messages you send to our customer support team
- Preferences regarding marketing communications
3. How We Use Your Information
We use your data for the following legitimate purposes:
- To create and manage your Prive Casino account
- To provide and improve our gaming services, including Prive Games
- To process deposits, withdrawals, and bonus claims
- To verify your identity and comply with legal and regulatory requirements (KYC/AML)
- To prevent fraud, money laundering, and account abuse
- To send you important account notifications and (if you agree) promotional offers
- To personalize your experience and recommend suitable Prive Games
4. Legal Basis for Processing
We process your personal data based on:
- Performance of our contract with you (when you register and play)
- Legal obligations (licensing, anti-money laundering rules)
- Your consent (for marketing and non-essential cookies)
- Legitimate interests (improving our services and security)
5. Sharing Your Information
We may share your data with:
- Trusted third-party service providers (payment processors, game providers, hosting companies, KYC verification services)
- Regulatory authorities when required by law
- Professional advisors (legal, accounting) under strict confidentiality agreements
We never sell your personal data to third parties for marketing purposes.
6. Data Security
Prive Casino uses industry-leading security measures, including:
- SSL encryption for all data transmissions
- Secure servers and firewalls
- Regular security audits
- Access controls and staff training
While we strive to protect your information, no system is 100% secure. You also play an important role by keeping your password confidential.
7. Your Rights
You have the following rights regarding your personal data:
- Access, correct, or delete your information
- Withdraw consent for marketing communications at any time
- Object to certain processing activities
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us via live chat or email.
8. Cookies and Tracking
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze site performance
- Deliver personalized content and advertisements (only with your consent)
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your experience at Casino Prive.
9. International Data Transfers
Some of our service providers may be located outside the European Economic Area. When we transfer data, we ensure appropriate safeguards are in place to protect your information.
10. Data Retention
We keep your personal data only as long as necessary for the purposes described in this policy or as required by law. Once no longer needed, we securely delete or anonymize it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please don’t hesitate to contact our support team:
- Live chat (available 24/7)
- Email: support@privecasino.com
We will respond to your request as quickly as possible.
By using Prive Casino, you acknowledge that you have read and understood this Privacy Policy.
Play responsibly. 18+ only.